Q: What do I need to bring to my appointment?
A: So that we may provide your care as efficiently as possible, we ask that you bring the following items to your first appointment in our office:
- New patient forms (If not mailed before your appointment)
- Photo ID
- Current insurance card(s)
- Current list of medications or your medication bottles
- Past medical records you feel are applicable to your health
- If you are being seen for diabetes, please bring your meter and blood sugar log to every appointment.
Q: What is your appointment cancellation policy?
A: New patient appointments must be confirmed by the patient by the date filled in on the new patient forms. If the appointment is not confirmed by the patient, it will be cancelled. If the appointment is confirmed and the patient no shows or cancels the appointment, the patient will not be rescheduled in our office.
If an established patient misses three scheduled appointments, they may be dismissed from the practice.
If a patient is more than 10 minutes late for a scheduled appointment, they may be asked to reschedule their appointment.
Q: What are your billing requirements?
A: Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.
Q: What should I do if I have a question about my bill?
A: For questions about your bill for a visit to the doctor, call (419) 526.8428.
Q: What do I do if my prescription runs out before my next office visit?
A: It is our policy to fill routine prescriptions during scheduled office visits. Please check with your pharmacy to see if you have additional refills remaining on your prescriptions. When you call the office for a refill, you will speak to a nurse or simply leave the information on the nurse prescription line. Please allow up to 48 hours to process requests.
Q: What should I do if your office is closed and I need medical care?
A: If you have a life threatening emergency, dial 9-1-1 or go to the nearest Emergency Room. If your condition is urgent and pertains to medical treatment our office is providing for you, please call the office and follow the instruction to page the provider on call. Your call will be returned in a timely manner.
Q. Is a referral from another physician required for a visit to your office?
A: A referral is required from a physician, with labs or testing verifying the referral diagnosis. The patient’s testing or labs are then reviewed by Dr. Dorsey, and the referring physician and patient will be called with an appointment time.
Q: Do you have financial assistance plans?
A: OhioHealth MedCentral and our practice are pleased to offer financial assistance to patients with limited resources and inadequate medical insurance coverage. To be considered, you must provide copies of your income and complete an application.
For more information about the health insurance plans we accept or our financial assistance program, please call Customer Service at (419) 526.8428, or toll free in Ohio (800) 247.4243 #8464, for information regarding this program and to request an application.
Q: What are your office hours?
A: Monday through Friday, 8 a.m. to 4 p.m. Closed for lunch from noon to 1 p.m. daily.